Marriott's 40% Support Deflection Sets the Bar at SPARK TALENT
Marriott's 1M-associate tech rollout, IBM's succession metrics and Google's uncertainty playbook defined Day 2 at SPARK TALENT, with a 40% support deflection rate as the headline number.
Learning & Development
Skills strategy, training programs, leadership development and internal mobility.
AI upskilling stalls when leadership eyes job cuts
Travelodge review calls for deeper training as security gaps persist
Executives Chasing AI Job Cuts Are Half as Likely to Fund Upskilling
L&D Buyers Name Their Top Training Vendors in 2026 Choice Awards
Aptive Environmental Pilot Strips Subjectivity Out of Reviews
80% of Process Deviations Are Human Error — Training Isn't Fixing It
UC Irvine Launches Certification Aiming to Put HR at AI's Front Door
8 stories filed under Learning & Development